Frequently Asked Questions
Caring for Pets in Newberg, OR
At Family Pet Clinic of Newberg, we know that being a pet parent comes with lots of questions—especially when it comes to your pet’s health and wellbeing. To help make your experience as smooth as possible, we’ve answered some of the most common questions we receive from clients.
If you don’t see your question listed here, please feel free to call us at (503) 554-5533—our team is always happy to help.
What types of pets do you treat?
We provide veterinary care for dogs, cats, pocket pets, and exotic animals. However, please note that we do not treat birds. Whether you have a playful puppy, a senior cat, a rabbit, or a reptile, our team has the training and experience to deliver high-quality, compassionate care.
How do I schedule an appointment?
You can schedule your pet’s appointment in a few easy ways:
- Call us directly at (503) 554-5533 to speak with our team.
- Submit an online request through our Appointment Request Form.
- Existing clients may also book through PetDesk (coming soon).
Once we receive your request, we’ll contact you to confirm the date and time.
Do you accept emergencies or urgent care visits?
Yes. We do our best to accommodate urgent and same-day appointments during regular business hours. If your pet is experiencing an emergency, please call us right away so we can provide guidance and prepare for your arrival.
For after-hours emergencies, our voicemail will include contact information for nearby emergency hospitals.
What payment options do you accept?
We also work with pet insurance providers and are happy to help you submit claims. Visit our Payment Options page for more details.
How far in advance should I schedule my pet’s appointment?
Routine visits, such as wellness exams and vaccinations, can often be scheduled within a few weeks. However, appointment availability can vary based on the time of year. If you need a specific date or time, we recommend booking as early as possible.
For sick pets or urgent needs, please call us directly—we’ll do our best to fit you in quickly.
What should I bring to my pet’s first visit?
For new patients, please bring:
- Any previous veterinary records or vaccination history
- A list of current medications or supplements
- Your completed New Client Form (to save time at check-in)
If your pet is nervous or fearful at the vet, let us know ahead of time so we can make their visit as calm and comfortable as possible.
Do you offer boarding or grooming services?
Yes! We offer both boarding and grooming services for our clients. Our boarding facilities are clean, comfortable, and monitored by our veterinary team. Grooming services include baths, trims, and nail care to help your pet look and feel their best.
Please contact us to learn more or to book your pet’s stay.
What if my pet needs surgery?
Our experienced veterinarians perform a wide range of soft tissue and orthopedic surgeries in our fully equipped surgical suite. We follow strict safety and monitoring protocols before, during, and after surgery to ensure your pet’s comfort and well-being.
Before the procedure, we’ll provide detailed instructions and answer all your questions so you feel confident about your pet’s care.
Do you offer alternative therapies?
Yes. In addition to traditional veterinary medicine, we’re proud to offer acupuncture as part of our holistic approach to care. Acupuncture can help manage pain, improve mobility, and support recovery for many conditions.
Ask our team if acupuncture might benefit your pet’s specific needs.
How can I refill my pet’s prescription or order food?
We offer a convenient online pharmacy where you can order medications, preventatives, and prescription diets from the comfort of home. This ensures that your pet’s prescriptions are filled accurately and delivered quickly.
If you have questions about your pet’s medication or need a refill, please contact our team at (503) 554-5533.
Still Have Questions?
Our team is here to make pet care simple, transparent, and worry-free. If you have additional questions or need help scheduling your pet’s next visit, please reach out to Family Pet Clinic of Newberg today.
Call (503) 554-5533 or request an appointment online—we look forward to hearing from you!